top of page

Mooka.io Fulfillment Policy

1. Order Processing & Fulfillment

  • Orders placed through Mooka.io are typically processed within 1-3 business days (Monday–Friday, excluding holidays).

  • Digital products and services, including automation software, are delivered immediately upon successful payment and account verification.

  • If an order experiences delays due to high demand, supplier issues, or unforeseen circumstances, we will notify customers via email.

2. Shipping & Delivery Policy

  • Physical Products: If applicable, physical products are shipped via our partnered carriers. Shipping times vary based on location and selected shipping method at checkout. Estimated delivery times will be provided at the time of purchase.

  • Eligible Destinations: We currently ship to addresses within the United States. International shipping availability is subject to change.

  • Shipping Fees: Shipping fees are calculated at checkout and depend on the chosen shipping method, order weight, and destination. Any customs duties or import taxes for international orders (if applicable) are the responsibility of the customer.

  • Tracking: Customers will receive a tracking number via email once the order has been shipped.

3. Return & Refund Policy

3.1 Refund Policy

Mooka.io offers refunds under the following conditions:

  • Physical Products: Refunds are available for defective, damaged, or incorrect items within 14 days of delivery.

  • Digital Products & Services: Due to the nature of digital goods and services, all sales are final, and refunds are not provided except in cases where the product is not delivered or there is a technical issue preventing access to the service.

Refund requests must be submitted to support@mooka.io with order details and proof of the issue. Approved refunds will be processed within 5-7 business days to the original payment method.

3.2 Return Policy & Process

  • Eligibility: Returns are accepted for physical products within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition.

  • Return Process: To initiate a return, email support@mooka.io with your order number and reason for return. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (damaged, defective, or incorrect item).

  • Inspection & Refunds: Once the returned item is received and inspected, a refund (minus any applicable shipping fees) will be issued to the original payment method within 5-7 business days.

4. Subscription & Cancellation Policy

  • Subscription-Based Services: Customers can cancel subscriptions at any time by contacting support at support@mooka.io.

  • Cancellation Timing:

    • If canceled before the next billing cycle, the subscription will not renew, and no further charges will apply.

    • Partial refunds are not provided for unused portions of a subscription period.

  • Free Trials: If a free trial is offered, customers must cancel before the trial ends to avoid charges.

5. Contact Information

For any questions or concerns regarding fulfillment, shipping, returns, or cancellations, please contact us:
📧 Email: support@mooka.io
📍 Business Address: 525 Randall Ave, STE 100 PMB 792, Cheyenne, Wy 82001

525 Randall Ave

STE 100 PMB 792

Cheyenne, WY 82001

Disclaimer

Mooka is an ecommerce management service that provides tools, resources, and support to help clients establish and grow their online businesses. We aim to assist clients in navigating the complexities of ecommerce with expertise and transparency. However, it is important to note the following:

  1. Business Opportunity Rule Compliance
    Mooka complies with the Federal Trade Commission’s (FTC) Business Opportunity Rule, which protects consumers from deceptive practices in business opportunities. While we provide services to facilitate your ecommerce success, we do not guarantee profits, sales volume, or specific outcomes. Individual results may vary based on factors such as effort, market conditions, and platform policies. Clients should carefully evaluate all risks and benefits before engaging in ecommerce activities.

  2. Non-Offering of a Security
    Mooka's services do not constitute an investment offering or the sale of a security under applicable federal or state laws. We do not pool client funds for investment purposes or promise passive income through ownership shares, dividends, or other security-related returns. Clients retain full ownership and responsibility for their individual ecommerce operations.

We encourage potential clients to conduct their due diligence and seek independent advice before utilizing our services. All business ventures carry inherent risks, and there are no assurances of profit. For additional information about our services and policies, please contact us directly.

Privacy Policy | Terms & Conditions | Fulfillment Policies

​

© 2025 by Mooka LLC 

bottom of page